Frequently asked questions

Who owns Corus hotels?

Corus hotels (which is the trading name of Corus Hotels Ltd) are owned by London Vista Hotel Limited, which is part of Malayan United Industries (MUI). The MUI Group is a diversified conglomerate headquartered in Kuala Lumpur, Malaysia, and listed on the Kuala Lumpur Stock Exchange. It has major and substantial interests in retailing, hotels, food and confectionery, property, construction, financial services, travel and tourism, educational services and information technology. MUI is the major shareholder in Laura Ashley. For further information visit www.muiglobal.com.

Is Laura Ashley part of Corus hotels?

No, but our parent company Malayan United Industries (MUI) is a major shareholder in Laura Ashley Holdings PLC. For further information visit www.muiglobal.com.

How many hotels does the group operate, and where are they?

There are 10 Corus hotels in the UK, and a further 2 in Malaysia.

What standard are Corus hotels?

We operate mid-market hotels, the majority having a 3* rating.

What is the average number of bedrooms in your hotels?

Our hotels have an average of 82 bedrooms per hotel. Hotels range from 45 to 390 rooms.

How many of your hotels offer meeting facilities?

All our hotels provide meeting facilities. 

Do Corus hotels offer a short breaks programme?

Yes - our Leisure Times brochure features a range of short breaks and holidays, including activity breaks, special breaks and Christmas and New Year packages.

How many of your hotels offer leisure facilities?

The Burnham Beeches Hotel, Corus hotel Solihull and The Belsfield Hotel all offer onsite leisure facilities. Please visit their homepages for further details.

Who deals with customer complaints/comments?

All comments regarding customer visits to our hotels are dealt with by our Guest Relations Manager, based at The Old Farm House, Rossway Park, Berkhamsted, HERTS, HP4 3TZ. Telephone 01442 285 070. E-mail: guestrelations@corushotels.com.

Who is responsible for the development of your company's Website?

This is managed by our Marketing team, who are contactable via the main switchboard on 01422 285 070. E-mail: website@corushotels.com

Who is responsible for purchasing?

Our Purchasing Manager, who is contactable via the main switchboard on 01442 285 070.

What is The Restaurant Partnership?

The Restaurant Partnership owns and manages two notable restaurants in London; Elena's L'Etoile and The Gay Hussar. A controlling interest in The Restaurant Partnership was acquired by Corus Hotels Ltd in 1998. Visit the restaurants website www.wheretoeatinlondon.co.uk 

Why do I have to give my credit card/debit card details when I make a booking?

In order to secure your booking, your credit/debit card details are taken. However, your card will not be debited (unless you fail to cancel the booking and do not arrive at the hotel, in which case one night's accommodation price will be debited after the due date or unless you have booked on an Advance Purchase rate). Payment is made on departure from the hotel. You can pay using Access, Visa, Mastercard, Eurocard, Switch, Delta, JC, Amex, DT, DC Diner Card, cash, personal cheque (with guarantee card), postal order or Corus Gift Vouchers. If you wish to pay by any other method we recommend you call the hotel in advance.p>

How secure is my booking?

Booking online through our site is completely safe. Security of our site is paramount and we have invested a great deal of time and money to ensure you can have the peace of mind that your details are secure. All details are encrypted. All pages in our online reservation system are handled securely and your credit card information will be encrypted.

This is typically indicated on your screen by a small padlock symbol; you may also be notified by a pop-up information box.

After you have checked availability for a property and have clicked on "Book online" the “Booking Details” reservation process is secure.

What if I need to cancel or amend my booking?

If you book your hotel online then you can cancel or amend it online. Please follow the instructions given in your booking confirmation. Cancellations/amendments can be made up to 24 hours prior to your stay.