Corus Hotels | FAQs

Who owns Corus Hotels?

Corus Hotels (which is the trading name of Corus Hotels Ltd) are owned by London Vista Hotel Ltd, which is part of Malayan United Industries.

The MUI Group is a diversified conglomerate with headquarters in Kuala Lumpur (Malaysia) and listed on the Kuala Lumpur Stock Exchange.

It has major and substantial interests in retailing, hotels, food and confectionery, property, construction, financial services, travel and tourism, educational services and information technology.

To know more about The MUI Group, please visit the website: www.muiglobal.com

Is Laura Ashley part of Corus Hotels?

No, but our parent company Malayan United Industries – The MUI Group is a major shareholder in Laura Ashley Holdings PLC

How many hotels does the group operate, and where are they?

Currently, Corus Hotels owns 10 different properties across UK, and a further 2 hotels in Malaysia.

See our hotel portfolio here.

What standard are Corus Hotels?

We operate mid-market quality accommodation properties, 3 and 4 star rated hotels.

What is the average number of bedrooms in oyour hotels?

Our hotels have an average of 82 bedrooms per hotel.

Hotels room capacity range from 45 to 389 rooms.

How many of your hotels offer meeting facilities?

All our hotels provide meeting facilities.

How many of your hotels offer leisure facilities?

• Burnham Beeches Hotel in Buckinghamshire / Windsor
• The Belsfield Hotel in Windermere / The Lake District
• The Regency Hotel Solihull

Where can I see a list of your Wedding Venues?

If you are interested in holding your wedding at one of our fantastic wedding venues then please visit our dedicated weddings page. You will find information on our reception venues, contact details and online enquiry forms for each our our properties.

Who deals with customer complaints/comments?

All comments regarding customer visits to our hotels are dealt with by our Guest Relations Manager, based at our central offices in Berkhamsted:

Address:
Corus Hotels
The Old Farm House
Rossway Park / Berkhamsted
HERTS
HP4 3TZ

Tel: +44 (0)14 4228 5070
Email: guestrelations@corushotels.com

Who is responsible for the development of the Corus Hotels website?

Our website is managed by our Marketing team, who can be contacted on:

Email: website@corushotels.com

Who is responsible for hotel purchasing?

Our Purchasing Manager, who can be contacted on:

Tel: +44 (0)14 4228 5070

What is The Restaurant Partnership (TRP)?

The Restaurant Partnership (TRP) owns and manages two of the most notable restaurants in London:

• Elena’s L’Etoile
• The Gay Hussar

A controlling interest in The Restaurant Partnership was acquired by Corus Hotels Ltd in 1998.

Why do I have to give my credit card/debit card details when I make a hotel booking?

In order to secure your booking, your credit/debit card details are taken. However, your card will not be debited (unless you fail to cancel the booking and do not arrive at the hotel, in which case one night’s accommodation price will be debited after the due date or unless you have booked on an Advance Purchase rate).

Payment is made on departure from the hotel. You can pay using Access, Visa, Mastercard, Eurocard, Switch, Delta, JC, Amex, DT, DC Diner Card, cash, personal cheque (with guarantee card), postal order or Corus Gift Vouchers. If you wish to pay by any other method we recommend you call the hotel in advance.

How secure is my hotel booking?

Booking your hotel online through our site is completely safe.

Security of our site is paramount and we have invested a great deal of time and money to ensure you can have the peace of mind that your details are secure. All details are encrypted. All pages in our online hotel reservation system are handled securely and your credit card information will be encrypted.

This is typically indicated on your screen by a small padlock symbol (you may also be notified by a pop-up information box).

After you have checked hotel availability and have clicked on “Book Online” the “Booking Details” reservation process is secure.

What if I need to cancel or amend my hotel booking?

If you book your hotel online then you can cancel or amend it online. Please follow the instructions given in your hotel’s booking confirmation receipt.

Cancellations/amendments can be made up to 24 hours prior to your stay.