How many hotels does the group operate, and where are they?

Corus Hotels owns 5 different properties across the UK and a further 2 hotels in Malaysia.

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Who deals with customer complaints/comments?

All comments regarding customer visits to our hotels are dealt with by our Guest Relations Manager based at our central offices in Milton Keynes:

Corus Hotels
Corus House
1 Auckland Park
Milton Keynes
​MK1 1BU
Email: guestrelations@corushotels.com

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Why do I have to give my credit card/debit card details when I make a hotel booking?

In order to secure your booking, your credit/debit card details are taken. However, your card will not be debited (unless you fail to cancel the booking and do not arrive at the hotel, in which case the price of your first night's stay will be debited after the due date or unless you have booked on an Advance Purchase rate).
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Payment is made on departure from the hotel. You can pay using Access, Visa, Mastercard, Eurocard, Switch, Delta, JC, Amex, DT, DC Diner Card, cash or Corus Gift Vouchers. If you wish to pay by any other method we recommend you call the hotel in advance.

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How secure is my hotel booking?

Booking your hotel online through our site is completely safe.
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Security of our site is paramount and we have invested a great deal of time and money to ensure you can have the peace of mind that your details are secure. All details are encrypted. All pages in our online hotel reservation system are handled securely and your credit card information will be encrypted.

This is typically indicated on your screen by a small padlock symbol (you may also be notified by a pop-up information box).
After you have checked hotel availability and have clicked on “Book Online” the “Booking Details” reservation process is secure.